Job Opportunity: Dispatch Coordinator

Company: EnergiSystems

About Us: At EnergiSystems, we are dedicated to providing exceptional service in the petroleum equipment and car wash industries. Our focus includes break/fix services, warranty work, and ensuring seamless operations for our clients. Join our team and be part of a company that values precision, safety, and customer satisfaction.

Position: Dispatch Coordinator

Responsibilities:

• Service Coordination: Efficiently schedule and dispatch technicians for break/fix service calls, warranty repairs, and maintenance tasks.

• Real-Time Communication: Maintain clear communication with field technicians, providing real-time updates on assignments, delays, and changes.

• Problem-Solving: Address urgent issues promptly, ensuring minimal downtime for clients.

• Documentation: Accurately record service details, including equipment serial numbers, parts used, and repair timelines.

• Customer Interaction: Interact with clients, addressing inquiries, resolving complaints, and ensuring exceptional service experiences.

• Collaboration: Work closely with our technical team to coordinate parts availability and prioritize urgent requests.

• Compliance: Ensure adherence to safety regulations, company policies, and warranty guidelines.

• Data Analysis: Analyze service performance metrics and propose process improvements.

Qualifications:

• Experience: Minimum of 2 years in dispatch coordination, preferably in break/fix service or warranty management.

• Organizational Skills: Ability to manage multiple service requests simultaneously.

• Quick Thinking: Adaptability in dynamic situations, especially during urgent service calls.

• Effective Communication: Excellent verbal and written communication skills.

• Technical Familiarity: Basic understanding of petroleum equipment and warranty processes.

• Team Player: Collaborative mindset and ability to work well with field technicians.

• Attention to Detail: Accuracy in recording service-related information.

• Availability: Monday through Friday, weekends off.

Benefits:

• Competitive salary

• Health, dental, and vision insurance

• Matching 401(k)

• Paid time off

• Career growth opportunities